Saya Technologies LLC

BPO Services

About the studio

Business Process Outsourcing (BPO) refers to the practice of contracting specific business processes or operations to a third-party service provider. These services are often outsourced to companies located in different regions, often to leverage cost advantages, access specialized skills, improve efficiency, and focus on core business functions.

bg-left
bg-right

Back-Office Operations

These include internal business functions such as accounting, data entry, payroll processing, human resources (HR) operations, data management, and administrative tasks. BPO providers handle these tasks efficiently, allowing the client company to focus on strategic objectives.

This involves customer-facing activities like customer support, technical support, help desks, inbound and outbound sales, lead generation, and customer relationship management (CRM). BPO providers handle customer interactions, ensuring quality service and support for clients’ customers.

BPO services often include managing accounts payable/receivable, bookkeeping, financial reporting, tax preparation, auditing, and financial analysis.

BPO providers can manage HR tasks such as recruitment, employee onboarding, payroll administration, benefits management, training, and performance management.

Some BPO providers offer IT-related services, including help desk support, remote infrastructure management, software development, application maintenance, and testing services.

BPO providers can assist in managing aspects of the supply chain, including procurement, inventory management, logistics, order processing, and vendor management.